The Problem: Baby Banou, an upscale specialty baby retail store in St. Paul, was 4 days away from the grand opening. Late on a summer Friday night, the owner was struggling with the QuickBooks Point of Sale that she had purchased directly from Dell. She should have been able to “dress” the store, display the merchandise, and get ready to introduce her unique product lines to the public. Instead, she was wrestling with software. The configuration was far from complete, and she was running out of time. She called Mary at Mobile-CFO on that Friday night and asked for a 9:30 AM meeting the following morning.