Reverse a Sales Receipt in Point of Sale


“Over the weekend, one of my cashiers took a check for payment and incorrectly entered the check number as the check amount. Now my Z-out report is off and my cash won’t balance. How do I fix this error?”


“Once a sales receipt is saved, it is final. Unlike QuickBooks financial, you can’t go back and change a transaction once it is saved. The only option will be to reverse the transaction and re-ring the sale. Make sure that pay attention to the sales receipt date and use the proper sales date, otherwise you’ll end up with another z-out problem.”

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